Customer Service
At mashangequine.com, registration is optional but can streamline future orders and return processes. If registered, please log in first. While shopping online, click the "Cart" icon at any time to review your selected items.
We accept PayPal payments. Upon selecting your payment method, you will be redirected to a secure payment platform. Mashang Equine does not directly handle payment information. Upon successful payment, you will automatically receive an email with order details and a confirmation of payment. If payment issues arise, no deduction will occur, and an error notification email will be sent.
After payment completion, you will receive an email with order identification details, confirming the successful creation of your order. Log into the website and visit the "My Orders" page to track your order status.
Following payment confirmation, we typically process orders within 48 hours or on the next business day, excluding holidays. Shipping times may extend during peak periods. After processing, you will receive an email updating your order status to "Processing" and providing a package tracking number. FedEx will deliver packages within 3-4 working days after pickup. Remote areas might take up to 7 working days, while international deliveries can take approximately 10 working days. Under all circumstances, goods will be delivered no later than 30 days from the order date. You will receive a "Shipment Sent" email when the package is dispatched. Specific delivery dates or times cannot be arranged as shipping is independently managed by the courier service.
Delivery is made to the address provided at checkout. You can add multiple shipping addresses such as a secondary residence or workplace. Ensure comprehensive shipping information is given, including company name, floor, department, etc. Track your package using the FedEx-provided tracking number. Couriers will attempt delivery three times. uncollected packages will be held at a FedEx warehouse, traceable via the tracking number.
1. EU Countries:
- Free shipping is offered for orders exceeding €150. For orders below this threshold,
- The shipping fee is €8 within Italy,
- And €15 for other EU member states.
2. Non-EU European Countries:
- Enjoy free shipping on orders over €150. For orders below €150,
- A shipping charge of €20 applies.
- Please be aware that import duties and shipping taxes are not included in these rates.
3. Outside Europe:
- Complimentary shipping is available for orders surpassing €300. For orders under €300,
- The shipping cost is €30.
- Import duties and additional shipping taxes are not included in the shipping fees for these regions.
If you encounter any problems while using it, please feel free to contact our customer service email at service@mashangequine.com